Privacy Policy – Convention Center Plaza Yanahuara

At Plaza Yanahuara, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and protect the personal information of users of our Site, in compliance with current Peruvian legislation, including the Personal Data Protection Law No. 29733. We ask that you carefully read this Privacy Policy before providing any personal data. By using our Site or providing us with personal information through it, you agree to the terms of this Policy. If you do not agree with it, please refrain from using the Site or providing your data.

Definitions

For the purposes of this Policy, “personal data” means any information relating to a natural person that identifies or makes them identifiable (for example, name, national identity document or passport number, address, email address, telephone number). “Processing of personal data” includes any operation, automated or not, that allows for the collection, recording, organization, storage, retention, use, sharing, transfer, or deletion of personal data. Plaza Yanahuara Convention Center ensures the processing of your personal data in accordance with the principles of legality, consent, purpose limitation, cybersecurity, and confidentiality enshrined in Peruvian data protection law.

Our privacy policy focuses on the data we collect:

Through the websites we operate and from which you access this privacy policy (collectively, the “Websites”).
Through the social media platforms in which we participate, from which you access this Privacy Statement (collectively, our “Social Media Pages”).
Through HTML-formatted email messages, which we send with the link to this privacy policy, and through your communication with us when you visit or host us.

We refer to our “Websites” and “Social Media Pages” collectively as the “Online Services,” and to these together with offline channels as the “Services.” By using the “Services,” you agree to the terms and conditions of this privacy policy (as applicable to the specific website).

1. Personal Data Collected

Data you voluntarily provide: We may request certain personal data from Site Users when they interact with us, for example, when filling out contact or event booking forms, subscribing to our newsletter, registering to receive promotional material, or sending us inquiries. This data may include, among other things, your first and last name, identity document number, the organization or company you belong to, email address, telephone number, and any other information you choose to share in your message. We will only collect personal data that is adequate, relevant, and not excessive in relation to the purposes described in this Policy. Providing this data is voluntary, but in some cases, it may be necessary to provide the requested service or information (for example, we need your contact details to respond to an inquiry or coordinate an event).

Browsing and Automated Data: When you visit our Site, we may automatically collect certain technical information through cookies or other tracking technologies. This information may include your device’s IP address, browser type and version, preferred language, access dates and times, location, specific web pages visited, and other browsing data. The cookies we use on our website are small text files that are stored in your browser to collect standard internet log information and visitor behavior data. The use of cookies allows us to improve the Site’s functionality and provide a better user experience. For more details, you can review our dedicated Cookies section (if available) or adjust your browser settings to reject cookies; however, please note that blocking cookies may affect some Site functionality.

“Personal Information” is data that identifies you individually or relates to an identifiable person. At customer touchpoints, we collect “Personal Information” in accordance with the law, such as:

Name.
Gender.
Phone number.
Email address.
ID number
Event Name
Purpose or description of the event
Dates of the event
Dates of stay
Credit and debit card number or other payment details.
Date and place of birth.
Nationality, passport, visa or other identification data issued by government authorities.
Important dates, such as birthdays, anniversaries, and special occasions.
Travel itinerary, travel group, or activity information.
Previous stays as a guest or interactions, goods and services purchased, special services and requests for amenities.
Geolocation information.
Identification of social media accounts, profile picture and other publicly available data, or data available by linking your social media and loyalty accounts.

In even more special circumstances, we can also collect:

Information about family members and companions, such as children’s names and ages.
Images and video and audio data through: (a) security cameras located in public areas, such as hallways and lobbies of our hotels.
Guest preferences and personalized data such as your interests, activities, hobbies, choice of food and drinks, services and amenities that you recommend to us or that we become aware of during your visit.
If you provide us with any “Personal Information” of other people in connection with the services (e.g., if you make a booking for someone else), you represent that you have the authority to do so and allow us to use such information in accordance with this privacy policy.

2. Purpose of Data Processing

As detailed below, we use “Personal Information” to provide you with “Services”. The personal data we collect through the Site will be processed for the following purposes, always within the current legal framework and with the User’s consent when required:

Handling requests and communications: We will use the contact information provided (such as name, email, phone) to identify the User, communicate with them and handle their inquiries, requests for information or reservations related to our event and convention services. For example, if you send us a question or request a quote for an event at Plaza Yanahuara Convention Center, we will use your data to respond to you and provide you with the required information.
Managing contracted events and services: If you contract or reserve an event or service with Plaza Yanahuara Convention Center, the personal data provided will be used to coordinate the organization of the event, comply with the obligations arising from the contractual relationship, billing, customer service and other internal management necessary to provide the service properly.
Sending promotional information or newsletters: With your express consent, we may use your contact information to send you commercial communications, newsletters about our activities, services, promotions, new developments and news from Plaza Yanahuara Convention Center or the VIDAWASI social work, and information related to future events that may be of interest to you. The User may at any time choose not to receive further promotional communications, by following the unsubscribe instructions included in those messages or by requesting it through our contact channels.
Improving the Site and our services: The browsing information collected (e.g., through cookies) will be used in an aggregated and anonymous way to analyze traffic and user behavior on the Site, understand your preferences, troubleshoot technical issues, and improve our content, design, and services. These actions allow us to offer a better experience to our visitors.
Ensuring security and legal compliance: We may process personal data when strictly necessary to maintain the security of the Site, prevent fraud, abuse or unauthorized access, as well as to comply with legal obligations applicable to our activity. For example, we may retain Site access logs as required by law, or use data to comply with requests from competent authorities.

The personal data collected through our forms or contact channels will be processed exclusively to manage inquiries, reservations, and services related to the organization of business events, conventions, trade fairs, congresses, weddings, cultural experiences, corporate activations, audiovisual productions, experiential workshops, accommodation, and other personalized experiences we offer. This data processing is carried out in accordance with Law No. 29733 on the Protection of Personal Data, guaranteeing confidentiality, security, and respect for your rights.

The Site will not use your personal data for purposes incompatible with those described here. If, for any reason, we need to process your data for a different purpose that is not covered by this Policy, we will inform you and obtain your prior consent where required by law.

3. Data Storage and Security

The personal data provided by users will be incorporated and stored in one or more databases (files or databases) belonging to Plaza Yanahuara Convention Center, which comply with the security measures and protection standards established by Peruvian legislation.

We implement appropriate technical and organizational security measures to guarantee the confidentiality, integrity and availability of your personal data, preventing its alteration, loss, unauthorized processing or access. This includes cybersecurity protocols, restricted access controls to information, encryption of sensitive data where appropriate, secure storage, and training of our staff in good privacy practices. Only authorized Plaza Yanahuara personnel (or personnel from entities responsible for processing data under our instructions) who need to access the data to fulfill the aforementioned purposes will have access to personally identifiable information. This personnel is subject to confidentiality duties and strict compliance with this Privacy Policy.

4. Communication of Data to Third Parties

In general terms, Plaza Yanahuara will not share, sell or rent your personal data to third parties outside our organization, except in the situations described below or with your express consent. Your personal information may be communicated or shared with third parties only in the following circumstances:

Affiliated or associated companies (VIDAWASI Group): Plaza Yanahuara is part of the social work of VIDAWASI Peru, so we may share your personal data with the parent organization (VIDAWASI Peru Association) or other non-profit entities affiliated with our project, provided that such communication is necessary to fulfill the legitimate purposes described (for example, to coordinate community programs or joint charity events). Any affiliated entity that has access to your data will treat it in accordance with this Privacy Policy and with the same security guarantees.
Third-party service providers: We may transfer or allow access to your personal data to third-party service providers who assist us in the operation of the Site or in the execution of our activities, for example: maintenance and technical support services, email or marketing platforms, online payment processors (in the case of donations or payments for services), or professional consultants (e.g., legal, accounting advice). These providers will only receive the data strictly necessary to perform their specific functions, acting as data processors on behalf of Plaza Yanahuara Convention Center, under our instructions and supervision. We ensure through appropriate contracts that these providers offer sufficient guarantees of data protection, use the information only for the agreed purposes, and apply security levels in accordance with regulations.
Legal requirements and authorities: Plaza Yanahuara may disclose your personal data to government, judicial and administrative authorities or other third parties when required by law, regulation or in compliance with mandates of a competent authority. For example, we may share certain information in response to subpoenas, court orders, legal processes, or to comply with legal reporting obligations. We may also disclose personal data if, in good faith, we believe that such disclosure is necessary to investigate or protect ourselves against illegal activities, suspected fraud, situations involving threats to the safety of any person, or as evidence in litigation in which we are involved.

In any of the above cases, Plaza Yanahuara undertakes to share only the minimum information necessary for the corresponding purpose, always striving to respect the privacy of our users. No international transfers of personal data will be made to countries or organizations that do not offer adequate levels of data protection, except in compliance with the requirements and guarantees provided for in Peruvian laws or with the explicit consent of the data subject.

5. Minors

The services offered by the Plaza Yanahuara Convention Center are not directed to minors under 18 years of age. We understand the importance of protecting the privacy of minors, especially in the online environment. We do not knowingly collect information from minors without verifiable parental or guardian consent. If you are under the age of 18, please do not provide personal data on our forms or use our services without the supervision and approval of your parents or legal guardian.

In the event that we detect or are informed that we have received personal data from a minor without the proper authorization of their parents or guardian, we will take immediate steps to remove such information from our records. Parents or guardians who become aware that a minor has provided us with personal information without their consent can contact us through the indicated channels, and we will proceed to investigate the case and delete the corresponding data as soon as possible.

6. Validity and Modifications of this Policy

This Privacy Policy became effective upon publication on the Site, and will remain in effect until replaced by a new version. Plaza Yanahuara Convention Center reserves the right to modify or update this Policy at any time, whether due to changes in our business process, applicable legislation, the organization’s own criteria, or the incorporation of new functionalities on the Site, etc. In the event of substantial changes, these will be published in this section of the Site, indicating the date of the last update, and will come into effect from the moment of their publication. We recommend that Users periodically review this Privacy Policy to stay informed about how we protect their information.

Continued use of the Site after the publication of a new version of the Policy will constitute tacit acceptance of the changes by the User. However, if the changes will involve new data processing purposes that require your consent, we will request such consent beforehand and explicitly.

7. Inquiries and Contact

If you have any questions, queries or concerns about this Privacy Policy or the processing of your personal data, please do not hesitate to contact us. You can do this through the contact information provided on our Site (for example, by using the contact form, official email address, or phone numbers listed). We will be available to provide you with the necessary assistance and clarify any doubts regarding our privacy procedures.

Last updated: June 30, 2025.