{"id":1731,"date":"2025-10-25T04:19:40","date_gmt":"2025-10-25T09:19:40","guid":{"rendered":"https:\/\/plazayanahuara.com\/complaints-book\/"},"modified":"2026-01-28T13:16:42","modified_gmt":"2026-01-28T18:16:42","slug":"complaints-book","status":"publish","type":"page","link":"https:\/\/plazayanahuara.com\/en\/complaints-book\/","title":{"rendered":"Complaints book"},"content":{"rendered":"\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1884-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1884\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1731#wpcf7-f1884-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1884\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1884-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div id=\"responsive-form\" class=\"clearfix\">\n    <div class=\"form-row-libro\">\n        <h2 class=\"title\">Identification of the Claiming Consumer\n    <\/div>\n\n    <div class=\"form-row-libro\">\n        <p class=\"col-md-6\"><span>First Name(s)<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"Nombres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Name(s)\" value=\"\" type=\"text\" name=\"Nombres\" \/><\/span><\/p>\n        <p class=\"col-md-6\"><span>First Last Name<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"Apellido1\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Last Name\" value=\"\" type=\"text\" name=\"Apellido1\" \/><\/span><\/p>\n        <p class=\"col-md-6\"><span>Second Last Name<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"Apellido2\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Second Last Name\" value=\"\" type=\"text\" name=\"Apellido2\" \/><\/span><\/p>\n    <\/div>\n\n    <div class=\"form-row-libro\">\n        <p class=\"col-md-6\"><span>Document Type<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"documento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"documento\"><option value=\"\">--Select an option--<\/option><option value=\"ID\">ID<\/option><option value=\"Foreigner ID\">Foreigner ID<\/option><option value=\"Other\">Other<\/option><\/select><\/span><\/p>\n        <p class=\"col-md-6\"><span>Document Number<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"numdocumento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ID \/ Foreigner ID\" value=\"\" type=\"text\" name=\"numdocumento\" \/><\/span><\/p>\n        <p class=\"col-md-6\"><span>Phone Number<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone Number\" value=\"\" type=\"text\" name=\"telefono\" \/><\/span><\/p>\n    <\/div>\n\n    <div class=\"form-row-libro\">\n        <p class=\"col-md-6\"><span>Department<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"departamento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Department\" value=\"\" type=\"text\" name=\"departamento\" \/><\/span><\/p>\n        <p class=\"col-md-6\"><span>Province<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"provincia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Province\" value=\"\" type=\"text\" name=\"provincia\" \/><\/span><\/p>\n        <p class=\"col-md-6\"><span>District<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"distrito\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"District\" value=\"\" type=\"text\" name=\"distrito\" \/><\/span><\/p>\n    <\/div>\n\n    <div class=\"form-row-libro\">\n        <p class=\"col-md-6\"><span>Address<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Address\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span><\/p>\n        <p class=\"col-md-6\"><span>Reference<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"referencia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Reference\" value=\"\" type=\"text\" name=\"referencia\" \/><\/span><\/p>\n        <p class=\"col-md-6\"><span>Email Address<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email Address\" value=\"\" type=\"email\" name=\"correo\" \/><\/span><\/p>\n    <\/div>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p class=\"col-md-6\"><span>Are you a minor?<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"nom_padres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Name of parent or legal representative\" value=\"\" type=\"text\" name=\"nom_padres\" \/><\/span><\/p>\n    <p class=\"col-md-6\"><span>Document Type<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"documento2\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"documento2\"><option value=\"\">--Select an option--<\/option><option value=\"ID\">ID<\/option><option value=\"Foreigner ID\">Foreigner ID<\/option><option value=\"Other\">Other<\/option><\/select><\/span><\/p>\n    <p class=\"col-md-6\"><span>Document Number<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"numdocumento_padre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"ID \/ Foreigner ID\" value=\"\" type=\"text\" name=\"numdocumento_padre\" \/><\/span><\/p>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <h2 class=\"title\"> Claim Details and Consumer Request\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p class=\"col-md-6\"><span>Type of Claim<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo_reclamo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo_reclamo\"><option value=\"\">--Select an option--<\/option><option value=\"Claim (1)\">Claim (1)<\/option><option value=\"Complaint (2)\">Complaint (2)<\/option><\/select><\/span><\/p>\n    <p class=\"col-md-6\"><span>Type of Consumption<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo_producto\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo_producto\"><option value=\"\">--Select an option--<\/option><option value=\"Product\">Product<\/option><option value=\"Service\">Service<\/option><\/select><\/span><\/p>\n    <p class=\"col-md-6\"><span>Order Number<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"numeropedido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numeropedido\" \/><\/span><\/p>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p class=\"col-md-6\"><span>Date of Claim \/ Complaint<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"fecha_reclamo\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"fecha_reclamo\" \/><\/span><\/p>\n    <p class=\"col-md-6\"><span>Supplier<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"proveedor\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Supplier\" value=\"\" type=\"text\" name=\"proveedor\" \/><\/span><\/p>\n    <p class=\"col-md-6\"><span>Claimed Amount<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"montoreclamo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"S\/\" value=\"\" type=\"text\" name=\"montoreclamo\" \/><\/span><\/p>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p class=\"col-md-12\"><span>Description of the Product or Service<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span><\/p>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p class=\"col-md-6\"><span>Purchase Date<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"fecha_compra\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"fecha_compra\" \/><\/span><\/p>\n    <p class=\"col-md-6\"><span>Consumption Date<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"fecha_consumo\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"fecha_consumo\" \/><\/span><\/p>\n    <p class=\"col-md-6\"><span>Expiration Date<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"fecha_caducidad\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"fecha_caducidad\" \/><\/span><\/p>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p class=\"col-md-12\"><span>Details of the Claim \/ Complaint, as stated by the consumer<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"detallequeja\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"detallequeja\"><\/textarea><\/span><\/p>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p class=\"col-md-12\"><span>Consumer Request<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"pedido\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"pedido\"><\/textarea><\/span><\/p>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p class=\"col-md-12\"><b>(1) Claim:<\/b> Nonconformity related to products or services.<\/p>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p class=\"col-md-12\"><b>(2) Complaint:<\/b> Nonconformity not related to products or services; or discomfort or dissatisfaction regarding customer service.<\/p>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p class=\"col-md-12\"><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-255\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-255\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I acknowledge that submitting this claim does not prevent me from seeking other dispute resolution methods nor is it a prerequisite to filing a complaint with INDECOPI. * The supplier must respond to the claim within a maximum period of fifteen (15) calendar days.<\/span><\/label><\/span><\/span><\/span><\/p>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p class=\"col-md-12\"><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-256\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-256\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I accept the <a href=\"https:\/\/plazayanahuara.com\/en\/privacy-policy\/\" target=\"_blank\">Privacy Policy.<\/a><\/span><\/label><\/span><\/span><\/span><\/p>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p class=\"col-md-12\"><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-257\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-257\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I accept the <a href=\"https:\/\/plazayanahuara.com\/en\/terms-and-conditions\/\" target=\"_blank\">Terms and Conditions.<\/a><\/span><\/label><\/span><\/span><\/span><\/p>\n<\/div>\n\n<div class=\"form-row-libro\">\n    <p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-color-primary btn-style-semi-round\" type=\"submit\" value=\"Submit\" \/><\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1731","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/plazayanahuara.com\/en\/wp-json\/wp\/v2\/pages\/1731","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plazayanahuara.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/plazayanahuara.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/plazayanahuara.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/plazayanahuara.com\/en\/wp-json\/wp\/v2\/comments?post=1731"}],"version-history":[{"count":2,"href":"https:\/\/plazayanahuara.com\/en\/wp-json\/wp\/v2\/pages\/1731\/revisions"}],"predecessor-version":[{"id":1885,"href":"https:\/\/plazayanahuara.com\/en\/wp-json\/wp\/v2\/pages\/1731\/revisions\/1885"}],"wp:attachment":[{"href":"https:\/\/plazayanahuara.com\/en\/wp-json\/wp\/v2\/media?parent=1731"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}